RETURNS & REPAIRS
Unfortunately we DO NOT offer refunds or exchanges due to hygienic reasons. PERSONALISED PIECES CANNOT BE RETURNED OR EXCHANGED
ALL SALES ARE FINAL. PLEASE SHOP CAREFULLY.
RETURNS / REPAIRS
Customer satisfaction is of the utmost importance to us, please email us with any questions you may have about repairs.
LENSIA the label reserves the right to deny unreasonable repairs. Repairs will need to be paid for, a quote will be sent to you depending on how major or minor the repair is.
INSTRUCTIONS FOR REPAIRS:
Email firstname.lastname@example.org / ATTN: Repair ORDER #
Please write the nature of your repair. Include any photos or description so we understand the reason and thus can help you out to the best of our ability.
Repair: You will receive an email with directions on return studio location and return instructions.
We are not responsible for the shipping costs of the item back to the LENSIA office. For your protection, please use a well-padded envelope and a 'signature required' shipping method. LENSIA the label is not responsible for any packages returned without proof of our signature acquired upon receipt.We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
When shipping an item for repair, please note this process may take longer than your original delivery process. Repairs may take up to 21 days, personalised items can take up to 28 days.
Urgent delivery is not guaranteed. We ship items out via the shipping method you have paid for. Please email us if you have any questions or would like to upgrade to express shipping.
We will always send you an updated tracking number once package leaves the LENSIA studio.